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Parental Control

Parental Control puts a folder — and everything inside it — behind a 4 to 8 digit PIN. Until the PIN is entered on a device, the folder's titles don't appear anywhere on it: not on Home, in search, Folders, Continue watching or Downloads.

It's enforced by the server itself, so it works the same on every app and TV and can't be bypassed from a device.

Parental Control: protect folders with a PIN — Protect a folder with a PIN so children can't open it on any TV, phone or computer, and how to unlock it.

Protect a folder (admins)

  1. 1Web app → ⚙ Settings → Parental Control.
  2. 2Choose the Folder — e.g. Films/Grown-ups — and type a PIN of 4 to 8 digits.
  3. 3Click Protect folder. It's hidden on every device straight away.

Open a protected folder

  1. 1On Home or Folders, protected folders show as 🔒 chips (on Apple TV, under Parental Control).
  2. 2Choose one and enter the PIN.
  3. 3It opens on this device only, for a few hours, then locks again by itself.

Lock it again now

Choose Lock protected folders (Home, Folders, or Apple TV's Parental Control row) before handing the device to a child.

Change or remove a PIN

Settings → Parental Control → Change PIN or Remove. A new PIN locks the folder again on every device.

Wrong PINs

After 5 wrong PINs the device must wait 5 minutes before trying again.

Questions

Does it lock subfolders too?

Yes — protecting Films/Grown-ups also protects every folder inside it.

Does it work on Samsung and LG TVs?

Yes, on every app and TV, because the server refuses protected files until the PIN is entered on that device.

Can a child unlock it by signing in again?

No — each sign-in starts locked.

Last updated 2026-11-12.