Terms & Conditions — Hosted plans

These terms are between you and Silux Control UK Ltd T/A Silux Media ("Silux Media", "we", "us"), company number <SET IN ADMIN>, registered office Prospect House, Staveley, Chesterfield, S43 3QE, United Kingdom, VAT number <SET IN ADMIN>. They apply when we host your Silux Media server for you ("Hosted plans"), including the free plan used in hosted mode.

1. Definitions

Service: the hosted Silux Media server we run for you and the related cloud services.
Plan: the free plan or a paid hosted plan, with the limits shown at purchase (for example storage, monthly viewing hours, simultaneous streams and users).
Your Content: the media, metadata and other material you upload or connect to the Service.

2. Your account

You must be 18 or over and give accurate details. Keep your sign-in details secret; you are responsible for activity on your account. Tell us at info@siluxmedia.com if you think it has been misused.

3. The Service

We will provide the Service with reasonable skill and care within your Plan's limits. When you reach a limit (for example storage or viewing hours) we may pause the relevant feature until the next period or until you upgrade; we will warn you before that happens. We aim for high availability but the Service may be interrupted for maintenance or reasons outside our control. The free plan has no service-level commitment.

4. Your Content

You keep all rights in Your Content. You give us permission to store, process, transcode and stream Your Content only to provide the Service to you and the people you authorise. You confirm you have all rights needed for Your Content and that it complies with our Acceptable Use Policy. Where Your Content includes personal data, our Data Processing Agreement applies and forms part of these terms.

5. Plans, prices and payment

Prices are shown in GBP, EUR or USD and include VAT where it applies; EU business customers with a valid VAT number are invoiced under the reverse-charge rules. Paid Plans renew automatically each month or year until cancelled. We take payment by card through our payment processor and issue invoices ourselves. If a payment fails we will retry it and tell you; if it still fails we may suspend the Service (see section 8).

6. Cancellation and your 14-day right to cancel

You can cancel at any time; your Plan stays active until the end of the paid period. Consumers may cancel within 14 days of first subscribing and receive a refund minus a proportionate amount for the time already used, because the Service starts immediately at your request. See our Refund & Cancellation Policy.

7. Changes to Plans and prices

Existing subscribers keep their current price until their next renewal; we give at least 30 days' notice of increases.

8. Suspension, termination and your data

We may suspend the Service for non-payment or a material breach after telling you and, where it can be fixed, giving you a reasonable chance to fix it. When your hosted Plan ends, Your Content stays available for download for 30 days; after that we delete it, together with backups within a further 30 days, unless the law requires us to keep it.

9. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything that cannot be limited by law, or your statutory rights as a consumer. Subject to that, our total liability in any 12-month period is limited to the fees you paid us in that period, and we are not liable for loss of profits or indirect losses. Keep your own copies of Your Content: the Service is not a backup service.

10. Changes to these terms

For material changes we will tell you in advance and ask you to accept them when you next sign in; you may cancel instead.

11. Law and disputes

These terms are governed by the law of England and Wales. Consumers may also bring proceedings in the courts of the part of the UK where they live; consumers in the EU keep the protection of the mandatory laws of their country.

12. Contact

Silux Control UK Ltd T/A Silux Media, Prospect House, Staveley, Chesterfield, S43 3QE, United Kingdom — info@siluxmedia.com