Terms & Conditions — Self-hosted plans

These terms are between you and Silux Control UK Ltd T/A Silux Media ("Silux Media", "we", "us"), company number <SET IN ADMIN>, registered office Prospect House, Staveley, Chesterfield, S43 3QE, United Kingdom, VAT number <SET IN ADMIN>. They apply when you use Silux Media software on your own hardware ("Self-hosted plans"), including the free plan.

1. Definitions

Account: your Silux Media account.
Engine: the Silux Media server software you install on your own device.
Plan: the free plan or a paid self-hosted plan, with the limits shown at purchase (for example the number of simultaneous streams and users, remote access and the background optimiser).
Your Content: the media, metadata and other material you add to the Engine.

2. Your account

You must be 18 or over and give accurate details. Keep your password and any authenticator codes secret; you are responsible for activity on your Account. Tell us promptly at info@siluxmedia.com if you think your Account has been misused.

3. Licence to use the Engine

We grant you a personal, non-exclusive, non-transferable licence to install and run the Engine on devices you own or control, within your Plan's limits, for as long as your Account is in good standing. You must not resell, sublicense or offer the Engine as a service to third parties, or remove our notices. Open-source components are licensed under their own terms, listed in the software.

4. Your hardware and Your Content

The Engine runs on your hardware and under your control. You are responsible for that hardware, your network, backups, and for having the rights to Your Content. Your Content stays on your devices: we do not receive or host it on Self-hosted plans. You must comply with our Acceptable Use Policy.

5. Plans, prices and payment

Prices are shown in GBP, EUR or USD and include VAT where it applies; business customers in the EU with a valid VAT number are invoiced under the reverse-charge rules. Paid Plans renew automatically each month or year until cancelled. We take payment by card through our payment processor; we issue invoices ourselves and make them available in your Account. If a payment fails we will retry it and tell you; if it still fails your Plan ends and your Engine continues on the free plan.

6. Free plan

The free plan is provided as-is with the limits shown on our website. We may change free-plan limits with 30 days' notice.

7. Plan limits and licensing checks

The Engine checks your Plan with our servers about every six hours. If it cannot reach us, it keeps your Plan for up to seven days and then continues on the free plan's limits until it can check again. It never stops working because of a failed check.

8. Cancellation and your 14-day right to cancel

You can cancel at any time in your Account; your Plan stays active until the end of the period you have paid for. If you are a consumer you also have the right to cancel within 14 days of first subscribing. Because the service starts immediately at your request, if you cancel within those 14 days we refund the price minus a proportionate amount for the time used. See our Refund & Cancellation Policy.

9. Changes to Plans and prices

We may change prices or Plan features. Existing subscribers keep their current price until their next renewal, and we will give you at least 30 days' notice of a price increase so you can cancel before it applies.

10. Updates and availability

We may update the Engine to fix problems, improve it or comply with law. Our cloud services (accounts, licensing, billing) are provided with reasonable skill and care but we do not guarantee they will be uninterrupted.

11. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot be limited by law, or your statutory rights as a consumer. Subject to that, our total liability to you in any 12-month period is limited to the fees you paid us in that period, and we are not liable for loss of Your Content (please keep backups), loss of profits or indirect losses.

12. Suspension and termination

We may suspend or end your Account if you materially breach these terms (including the Acceptable Use Policy) or do not pay, after telling you and, where it can be fixed, giving you a reasonable chance to fix it. You may close your Account at any time.

13. Changes to these terms

We may update these terms. For material changes we will tell you in advance and ask you to accept them when you next sign in; you can cancel instead.

14. Law and disputes

These terms are governed by the law of England and Wales. If you are a consumer you may also bring proceedings in the courts of the part of the UK where you live; consumers in the EU keep the protection of the mandatory laws of their country.

15. Contact

Silux Control UK Ltd T/A Silux Media, Prospect House, Staveley, Chesterfield, S43 3QE, United Kingdom — info@siluxmedia.com