“Isn't reachable from here”
- At home: make sure the device is on the same Wi-Fi as the server and the server computer is awake
- Away: set up a route (see Watch away from home)
- Check the server is running: open http://<server>:8097 on the server computer
“The server didn't answer in time”
The connection stalled. Check your internet and tap Try again.
Buffering
- Set a lower data saver cap
- On a busy server, let the overnight optimiser prepare popular titles
- Check the bandwidth panel's connection estimate
A title is missing
- It may be in a Parental Control folder (🔒) — enter the PIN
- Check the file name (see Add your media) and Rescan library
- An admin may have deleted it — look in .silux-deleted
Subtitles don't show
Name sidecar files exactly like the film plus a language code (Film (2020).en.srt). Image-based subtitles (PGS, VobSub) aren't supported yet.
TV code expired
Codes last 10 minutes — choose Sign in again on the TV.
Questions
Where can I get help?
Use Contact on the website, or our setup help service from the Shop.
Last updated 2026-11-12.