Refund & Cancellation Policy

This policy explains how cancellation and refunds work for subscriptions bought from Silux Control UK Ltd T/A Silux Media ("Silux Media"). It does not affect your statutory rights.

Cancelling a subscription

You can cancel at any time in your account. Your plan stays active until the end of the period you have already paid for and then does not renew. Self-hosted servers then continue on the free plan; hosted accounts keep their content available for download for 30 days (see the Hosted Terms).

Your 14-day right to cancel (consumers)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are a consumer you may cancel within 14 days of first subscribing. Because you ask us to start the service immediately when you subscribe, if you cancel in that period we refund what you paid minus a proportionate amount for the days you used. To cancel, use the cancel option in your account and contact us at info@siluxmedia.com, or send us any clear statement that you want to cancel.

Annual plans

If you cancel an annual plan within the first 14 days, the rule above applies. After that, annual plans run to the end of the year paid for and are not refunded for unused months, unless we have failed to provide the service as described or the law requires otherwise.

Free trials

If your plan starts with a free trial, you are not charged until the trial ends. Cancel before the end of the trial to avoid being charged. We remind you before your first charge.

Faults and service problems

If the service is faulty or not as described, you are entitled to have it fixed or, if that isn't possible within a reasonable time, a price reduction or refund. Tell us at info@siluxmedia.com and we will put it right.

How refunds are paid

Refunds go back to the card you paid with, normally within 5–10 working days depending on your bank. For every refund we issue a credit note that references the original invoice; it appears in your account and is emailed to you.

Price changes

If we increase the price of your plan we give you at least 30 days' notice, and you can cancel before the new price applies.

Contact

Silux Control UK Ltd T/A Silux Media, Prospect House, Staveley, Chesterfield, S43 3QE, United Kingdom — info@siluxmedia.com