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Help · Away from home and Cloud

Watch away from home

At home the apps connect over your Wi-Fi. Away from home they try each route in turn and use the first that works. The first three are free and unlimited.
Watch away from home — Direct connections, linking the server to your account, the relay on Plus and Pro, Now watching and choosing a lower quality on slow connections.

The routes, in order

  • Home network — fastest, free and unlimited.
  • Direct connection — your server asks your router to open an encrypted port (Settings → Direct connections). Free and unlimited.
  • Your own address or VPN — e.g. a reverse proxy at https://media.example.com (Settings → Server → Public address) or Tailscale. Free and unlimited.
  • Silux Media relay — no router setup, works behind CGNAT, end-to-end encrypted with your server's own key. Free servers behind CGNAT get 5 hours a month, one stream at a time; Plus and Pro include it.

Is my server reachable directly?

Open Settings → Direct connections in the web app. Working means apps connect directly and watching away from home is free and unlimited. Router blocks it means switching on UPnP/NAT-PMP (or forwarding a port) makes it work, free. CGNAT means your internet provider shares one address between customers, so only the relay (or your own VPN) can reach your server.

Relay allowances

  • Free taster (CGNAT only): 5 hours a month, 1 stream at a time.
  • Plus: 150 HD hours a month, up to 3 streams at the same time.
  • Pro: 500 HD hours a month, up to 6 streams at the same time.
  • Only streaming out of your server counts — not uploads, not an app sitting idle. Home and direct viewing never count.

Check how you're connected

In the player's bandwidth panel, Connection shows Direct, Home network or Silux relay.

Questions

Do I need Plus to watch away from home?

No. If your server can be reached directly it's free and unlimited. Plus is for no-setup remote access, for example behind CGNAT.

Does the relay count towards an allowance?

Yes — the free taster has 5 hours a month, Plus 150 HD hours and Pro 500. Direct and home connections never count.

Why did it say the server is already streaming to the most people?

Through the relay, Plus allows 3 people at the same time, Pro 6 and the free taster 1. Watching at home, or once direct connections work, has no limit.

Last updated 2026-11-13.