Sign-in codes (two-step sign-in)

Where to change it: the website only

You turn sign-in codes on or off, and choose how you get them, only in your account on the Silux Media website: sign in at siluxmedia.com, then Account → Settings → Sign-in codes. The apps and TVs can't change this — they just ask for the code when you sign in, and tell you where to look.

The three ways to get your code

• Email — the code is emailed to your account address. Check your spam folder if it doesn't arrive within a minute.
• Telegram — free messaging app: press Connect Telegram, press Start in the chat with the Silux Media bot, then choose Telegram and Save. Full step-by-step guide below.
• Authenticator app — the most secure: press Set up an authenticator app, scan the QR code with Google Authenticator, Microsoft Authenticator, 1Password, Authy or similar, and enter the code it shows. Full step-by-step guide below.

Connecting Telegram, step by step

Telegram is a free messaging app. Once it's connected, your sign-in codes arrive as a message from the Silux Media bot — usually within a second or two, even when email is slow. You only connect it once.

Before you start: install Telegram

1. 1On your phone, install Telegram from the App Store (iPhone/iPad) or Google Play (Android). On a computer you can also use Telegram Desktop or Telegram Web.
2. 2Open Telegram and create your account with your phone number (Telegram texts you a code to confirm it). Skip this if you already use Telegram.

Connect on your phone (easiest)

1. 1On your phone's web browser, go to siluxmedia.com and sign in.
2. 2Open Account → Settings and scroll to Sign-in codes.
3. 3Under Telegram, press Connect Telegram. Your phone asks to open Telegram — allow it.
4. 4Telegram opens a chat with the Silux Media bot (@silux_media_bot, with the Silux Media logo). Press the Start button at the bottom of the chat. (Already chatted with the bot before and there's no Start button? Go back to the website, press Connect Telegram again and open the new link — it connects as soon as the chat opens from that link.)
5. 5The bot replies “✅ Connected to your Silux Media account” and shows your email address. Check it's yours.
6. 6Go back to the browser. Within a few seconds the Sign-in codes section shows Telegram: Connected (it updates by itself; refresh the page if it doesn't).
7. 7Under “How do you want your sign-in code?” choose Telegram, enter your password and press Save. Done — your next sign-in code will arrive in Telegram.

Connect on a computer (with Telegram on your phone)

1. 1On the computer, sign in at siluxmedia.com and open Account → Settings → Sign-in codes.
2. 2Press Connect Telegram. A QR code appears (a new tab may also try to open Telegram — you can close it if you don't use Telegram on this computer).
3. 3On your phone, open the normal camera app and point it at the QR code. Tap the link that appears; it opens the Silux Media bot in Telegram. (Don't use Telegram's own “Scan QR” under Devices — that one is for signing in to Telegram on a computer.)
4. 4Press Start in the chat. The bot replies “✅ Connected…” with your email.
5. 5Back on the computer the page shows Telegram: Connected within a few seconds. Choose Telegram under “How do you want your sign-in code?”, enter your password and press Save.

Using Telegram codes when you sign in

1. 1Enter your email and password on the website or in any Silux Media app.
2. 2The next screen says “We've sent a 6-digit sign-in code to your Telegram”.
3. 3Open Telegram — the message from Silux Media shows “🔐 Your Silux Media sign-in code: 123456”. (Turn on Telegram notifications to see it straight away.)
4. 4Type the 6 digits and sign in. Each code works once and expires after 10 minutes; tap Send a new code if you need another.

Telegram troubleshooting

• “That link has expired” from the bot — the connect link works for 15 minutes. Press Connect Telegram again on the website and use the new link or QR code.
• Telegram didn't open — make sure the Telegram app is installed and you're signed in to it, then press Connect Telegram again (or scan the QR code with your phone camera).
• The website still says “Waiting for Telegram…” — make sure you pressed Start in the bot chat and got the ✅ reply, then refresh the page.
• Telegram can't be chosen under “How do you want your sign-in code?” — it becomes available only after the ✅ Connected message. Connect it first.
• No code arrives at sign-in — check you haven't muted or blocked the Silux Media bot, and that you're looking at the same Telegram account you connected. Tap Send a new code after 30 seconds.
• New phone or new Telegram account — sign in on the website, press Disconnect next to Telegram, then Connect Telegram again from the new Telegram.
• Stopping Telegram codes — choose Email or Authenticator app (or Off) in Sign-in codes and press Save; you can also press Disconnect. If you disconnect while Telegram is your choice, your codes go back to email.
• Privacy — the bot only stores your Telegram chat number so it can send your codes. It never reads your other chats and only sends sign-in codes.

Setting up an authenticator app, step by step

An authenticator app makes a new 6-digit code every 30 seconds, right on your phone. It works without signal or internet, and nothing is sent to you — so it's the most secure way. You set it up once by scanning a QR code.

Before you start: install an authenticator app

1. 1On your phone, install any authenticator app. Free choices: Google Authenticator, Microsoft Authenticator (App Store and Google Play), or the one built into 1Password, Bitwarden or Authy. On iPhone you can also use Settings → Passwords.
2. 2Open it once so it's ready. You don't need an account in most of these apps.

Set it up on a computer (scan with your phone)

1. 1On the computer, sign in at siluxmedia.com and open Account → Settings → Sign-in codes.
2. 2Under Authenticator app, press Set up an authenticator app. A QR code appears, with a key of letters and numbers underneath.
3. 3On your phone, open the authenticator app and tap + (or “Add account” / “Add a code”), then “Scan a QR code”. Allow camera access if asked.
4. 4Point the phone at the QR code on the screen. The app adds “Silux Media” with your email and starts showing a 6-digit code that changes every 30 seconds.
5. 5Type the code the app shows into “Then enter the 6-digit code it shows” on the website and press Turn on. (If the code changes while you type, just use the new one.)
6. 6The page says your authenticator app is set up, and it becomes your way of getting sign-in codes straight away.

Set it up on the same phone (no second screen)

1. 1On your phone's browser, sign in at siluxmedia.com → Account → Settings → Sign-in codes → Set up an authenticator app.
2. 2You can't scan your own screen, so copy the key shown under the QR code (press and hold it, then Copy).
3. 3Open the authenticator app → + → “Enter a setup key” (or “Enter code manually”). Account name: Silux Media. Key: paste it. Type: Time based. Save.
4. 4Switch back to the browser, type the 6-digit code the app shows and press Turn on.

Using authenticator codes when you sign in

1. 1Enter your email and password on the website or in any Silux Media app.
2. 2The next screen says “Open your authenticator app and enter the 6-digit code shown for Silux Media”.
3. 3Open the app, find Silux Media and type the code shown. If it's about to change (the timer is nearly empty), wait for the next one.

Authenticator troubleshooting

• “That code isn't right” — check your phone's time is set automatically (Settings → Date & time → automatic). Codes depend on the clock; a phone a minute or two out gives wrong codes.
• The QR code won't scan — make the browser window bigger or zoom in, turn up screen brightness, or use the key under the QR code with “Enter a setup key” instead.
• You see more than one Silux Media entry — use the newest one, or delete the old ones. Each time you press Set up an authenticator app a new key is made; only the one you turned on works.
• New phone — most apps (Google Authenticator, Microsoft Authenticator, 1Password, Authy) can move or back up your codes; do that before resetting the old phone. Otherwise sign in on the website, press Remove next to Authenticator app (needs your password), then set it up again on the new phone.
• Lost your phone and can't sign in — contact support from your account email address; we'll confirm it's you and switch your sign-in codes back to email.
• Stopping authenticator codes — choose Email or Telegram (or Off) in Sign-in codes and press Save, or press Remove. If you remove the app while it's your choice, your codes go back to email.

Signing in with a code

1. 1Enter your email and password as usual.
2. 2The next screen says where your code is: “We've emailed a code to y•••@…”, “check your Telegram”, or “open your authenticator app”.
3. 3Enter the 6 digits and sign in. Email and Telegram codes work once and expire after 10 minutes; tap Send a new code if you need another.

Turning codes off

In Account → Settings → Sign-in codes choose Off and confirm with your password. You'll then sign in with just your password, and no code box appears in the apps. We recommend keeping codes on.

TVs

Apple TV, Android TV, Samsung and LG TVs sign in with a pairing code that you approve on your phone or the website, so they never ask for a sign-in code themselves.