Plans, the basket and billing

The plans

• Free — the complete self-hosted server: unlimited streams and people, watching away from home free whenever your server can be reached directly, and the full bandwidth engine. Free servers behind CGNAT also get 5 relay hours a month (one stream at a time).
• Plus — remote access with no router setup, even behind CGNAT: 150 HD relay hours a month, up to 3 relayed streams at once, for the whole household.
• Pro — 500 HD relay hours a month, up to 6 relayed streams at once, up to 5 servers, analytics, alerts and custom quality profiles.
• Cloud — we run the server for you and store your encrypted library; activation takes up to 3 days.
• Stream limits only ever apply to the relay. Watching at home or over a direct connection is never limited.

Add-ons and one-off services

Add-ons such as extra relay hours or extra Cloud storage and streaming are monthly and add to your plan; each works with the plans it's listed for. One-off services (setup assistance, managed migration from Plex, Jellyfin or Emby, the Silux Media Box) are paid once.

Using the basket

1. 1Choose a plan on Pricing, or add a service from the Shop. It goes into the basket.
2. 2Open the basket to check items and quantities, or remove something.
3. 3Checkout: enter billing details (and a VAT number for a business), then your card.
4. 4Check the order summary — prices and VAT are calculated by us and shown before you pay — and confirm.

Your plan and add-ons switch on as soon as payment succeeds. If the payment doesn't go through, nothing is charged and nothing changes.

Changing, renewing and cancelling

• Change plan from Account → Plan & billing; the price difference is worked out to the day.
• Plans renew automatically on the card on file. A failed payment is retried and shown on the billing page.
• Cancel at any time: you keep the plan until the end of the period, then the account returns to Free.

Invoices and VAT

Every payment has an invoice (Account → Orders, or the billing page) with the details you set in Account → Settings. UK and EU VAT is applied by where you live; businesses with a valid VAT number are invoiced accordingly.