Sign up, sign in and forgotten passwords
- Sign up — your name, email and a password. We email you to confirm the address.
- Sign in — email and password, plus a 6-digit sign-in code (by email, Telegram or your authenticator app) if your account uses sign-in codes.
- Forgot password — enter your email and follow the link we send (valid for a short time).
Overview
Your plan at a glance, the servers linked to your account and when each was last seen, your latest invoice, and quick links to download the server and apps.
Plan & billing
- Change plan — move up or down; the price difference is worked out to the day.
- Switch to annual (2 months free) or back to monthly — takes effect at the next renewal.
- Cancel plan — you keep everything until the end of the period you paid for, then the account returns to Free. Changed your mind? Keep my plan.
- Payment card — add or replace the card used for renewals. If a payment fails, you'll see a notice here and we retry automatically.
- Silux Media Cloud — your hosted server's storage and streaming use, when you have a Cloud plan.
Orders
One-off purchases from the shop (the Silux Media Box, setup assistance, managed migration) and their invoices, which you can download as PDFs.
Servers
- Your servers — each linked server, whether it's online, and Open your server.
- Link a server — Generate link code makes a one-time code valid for 15 minutes. Enter it in the server's ⚙ Settings → Silux Media account, or run silux-media-server -link CODE on the server.
- Family access — share a server with someone else's Silux Media account by email; they see it in their apps. Remove access at any time.
- Your Silux Media Cloud server — for Cloud plans: its address and status. A new Cloud server usually starts in under a minute.
Settings
- Profile & invoice details — your name, and the company, address and VAT number printed on future invoices.
- Change password — signs out your other devices.
- Sign-in codes — choose email, Telegram or an authenticator app for your 6-digit sign-in code, or turn codes off (with your password).
- Signed-in devices — see where you're signed in and sign a device out.
- Delete account — request deletion; we confirm by email and complete it within one month.
Connect a device and sign in to your server
- Connect a device (/link-device) — type the code your TV shows to sign it in; the same as Account → Link a TV in the phone app.
- Sign in to your server (/connect) — open your server's web app through your account.
Shop, basket and checkout
Add hardware, setup help or migration to the basket from the Shop or Pricing pages, then check out with billing details and a card. Prices are confirmed on the order summary before you pay. See Plans, the basket and billing.
Questions
I lost my authenticator
Contact us from the Contact page from the email address on the account; we'll verify it's you and switch your sign-in codes back to email.
Do I lose my media if I cancel?
No. Your media stays on your own server. On Cloud plans, download or move your library before the period ends.
Last updated 2026-11-13.
